Instilling confidence in guests.

For hotels today, it’s all about instilling confidence in people if they want them to become guests.

So when I saw this one facility offered by The Grand in Folkestone (which allows you to read their menu on your own phone by scanning a QR code – which most phones can now do), I was rather impressed:

“If they have gone to this much trouble, about something that I even hadn’t thought about (and I’m super-cautious about these things), then I am pretty confident that they have considered all other aspects of my safety”.

Top work #TeamGrand. It’s this attention to the seemingly small details – which has such a BIG impact.

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